You may occasionally, stumble across a warning or error whilst using the LaunchBoost Studio, in particular the Patch Builder.
Here, we will try and provide as much information as to possible errors you may encounter and their possible solutions.
If you cannot find the information on this page, try searching the documentation. You can also try the Discord server.
Startup & Update Errors
The application could not reach the Update server for patch builder updates.
This is usually due to a connectivity issue. You should ensure you check you have an active internet connection. If you do, try disabling your firewall or antivirus product temporarily to see if that fixes the issue. You may need to restart the Patch Builder to check if it works.
There’s always a slight chance that our update server is down, but we use a CDN network for this, so this is very slight odds.
This is an error at our end. Please contact us via email if you ever receive this error.
If you see a “Systems Inoperational” badge inside the Patch Builder on the home screen, that means there was an issue connecting to our servers.
This is a very rare incident but should it occur, it usually means something is down for maintenance. We are very strict with downtime, so rest assured this will only happen for a short time. Try again later on. If it persists after a few hours, don’t hesitate to let us know.
Licensing & Project Initialization
You attempted to save a project without entering the required fields. Please ensure you use the correct API Key and project slug. Ensure there are no hidden whitespaces at the end.
The API Key or Slug provided does not match what is in your account. Double-check for typos or leading/trailing spaces in the API Key.
The project_slug entered does not exist on the LaunchBoost servers. Ensure the slug matches exactly what is listed in the web dashboard.
Your subscription to LaunchBoost is inactive or doesn’t exist. Please check your plan status here.
General failure during the license checks. Ensure your system time is correct and try again.
The project file you attempted to load was malformed or corrupted. Re-Create the project using “New Project” instead of loading the broken file.
The local game directory saved in the project file was moved or deleted. Re-select the “Build Source” folder in Step 2 in the Patch Builder.
Scanning & File Processing
The operating system prevented the app from reading the directory (eg: Permission Denied). Run the Patch Builder as Administrator or check folder permissions.
You clicked “Build” but the scan list is empty. Ensure the correct “Build Source” directory is selected and it actually contains game files.
The scanner encountered a symlink, device file or named pipe. The builder only supports standard files. Remove special system files from the game folder (including hidden ones).
Build & Export Errors
System storage is full or the OS temp folder is locked. Free up disk space on C: drive (or primary OS drive).
Ensure no third party applications such as “protection” or “antivirus” apps are guarding the folder, denying permission.
The file might be in use by another process (eg: the game is running). Close the game, the editor (Unity/Unreal/Other engine), and any file explorers and try again.
Write permission error when generating the manifest. Check permissions on the temporary directory or output folder.
You checked “Export Locally” but did not choose a destination folder. Select a folder in the “Deployment Options” panel.
The destination folder for local export is read-only or full. Choose a different export location (eg: Desktop or Documents).
Upload & Connectivity Errors (FTP)
The project configuration has a server entry with no Host/IP address. Update the server configuration in your web dashboard.
The builder could not reach the FTP server within 15 seconds. Check internet connection, firewall/antivirus and verify the FTP server is online.
If you are hosting somewhere other than with us, please contact your hosting provider.
The FTP username or password in the server configuration is wrong. Update FTP credentials in the LaunchBoost dashboard and restart the patch builder.
The upload was attempted 3 times but failed (network drop or permission error). Check server disk space (quota) or network stability. Check the HTML build log for specific file details.
The patch was built, but one or more servers failed to receive the files. The patch is likely incomplete on the server. Fix the server issue and re-deploy.
Security & Anti-Tamper Alerts
The app could not retrieve the server time to sign the API request. Check internet connection. The app requires a connection to launchboost.io to function.
The encrypted response from the API was truncated or corrupted, possibly via proxy or VPN. Disable VPNs or Proxies that might be inspecting/modifying HTTPS traffic.
Decryption of the license checks failed. Ensure you are using the latest version of the Patch Builder. You can download and re-install from this page.
More Information / Other Errors
When an issue, warning or error occurs, you can select the “View HTML Log” button inside the Patch Builder and it will contain a lot more verbose information and details to pin down exactly what the error was during the build process.